Terms & Policies
These terms govern orders placed on Averon. We have kept them short and easy to read.
Last updated: 30 July 2026
1. About us
Averon is owned and operated by Amarnath V Rajesh, a registered micro-enterprise (Udyam Registration No. UDYAM-KL-02-0155640), based in Kochi, Kerala. We currently serve Onam flower orders in the Ernakulam district. You can reach us at averon.blooms@gmail.com or on WhatsApp at +91 6282649391.
2. Orders & payment
You place your order on the site and pay by UPI. Payment is manual. When you order, we create it as “pending payment”, and we confirm it only after we verify your payment. To pay, you send us a payment screenshot on WhatsApp. Prices are shown on the shop page, and the amount payable is shown at checkout.
3. Delivery
We deliver within the Ernakulam district, across defined zones. Some areas get guaranteed same-morning delivery. Some areas are served when it is a group order or when the order meets a minimum value. The farthest areas are arranged over WhatsApp. You choose your delivery date within the Onam window at checkout. We recommend morning delivery so your pookalam flowers stay fresh. Each day has a limited delivery capacity, so some dates may show as sold out.
4. Cancellations & refunds
Before you pay, you can cancel an order yourself from the site. After your payment is confirmed, cancellations and refunds are handled case by case — please contact us on WhatsApp. If your order arrives damaged, or is not delivered on the promised date, you may choose either a full refund or a replacement.
5. Referrals & store credit
When someone you referred places an order of ₹250 or more, you earn store credit — 5% of that order, or 7% for approved role-holders. The credit is added to your Averon account only after that referred order is delivered; there is no signup or purchase gate. Store credit can be spent on future Averon orders, is not withdrawable as cash, is non-transferable, and does not expire. Your referral code also gives the person you referred 5% off their order. Self-referrals do not qualify.
6. Privacy
We collect only your name, phone number, delivery address, and order details — used to fulfil and deliver your orders and to run the referral program, and nothing else. We verify your phone number with a one-time SMS code. We never sell your personal data, and it is shared with no one beyond what is needed to execute your delivery. You pay inside your own UPI app, so we never see or store your card or bank details. To correct or remove your data, email us at averon.blooms@gmail.com or message us on WhatsApp.
7. Contact & grievances
For any question, complaint, or request, reach us at averon.blooms@gmail.com or on WhatsApp at +91 6282649391. We aim to respond within a reasonable time.
These policies may be updated as Averon grows; the latest version is always on this page.