Terms & Policies
These terms govern orders placed on Averon. We have kept them short and easy to read.
Last updated: 30 July 2026
1. About us
Averon is owned and operated by Amarnath V Rajesh, a registered micro-enterprise (Udyam Registration No. UDYAM-KL-02-0155640), based in Kochi, Kerala. We currently serve Onam flower orders in the Ernakulam district. You can reach us at averon.blooms@gmail.com or on WhatsApp at +91 6282649391.
2. Orders & payment
You place your order on the site and pay by UPI. Payment is manual. When you order, we create it as “pending payment”, and we confirm it only after we verify your payment. To pay, you send us a payment screenshot on WhatsApp. Prices are shown on the shop page, and the amount payable is shown at checkout.
3. Delivery
We deliver within the Ernakulam district, across defined zones. Some areas get guaranteed same-morning delivery. Some areas are served when it is a group order or when the order meets a minimum value. The farthest areas are arranged over WhatsApp. You choose your delivery date within the Onam window at checkout. We recommend morning delivery so your pookalam flowers stay fresh. Each day has a limited delivery capacity, so some dates may show as sold out.
4. Cancellations & refunds
Before you pay, you can cancel an order yourself from the site. After your payment is confirmed, cancellations and refunds are handled case by case — please contact us on WhatsApp. If your order arrives damaged, or is not delivered on the promised date, you may choose either a full refund or a replacement.
5. Referrals & cashback
Referral cashback is 5% of the order, or 7% for approved role-holders, on orders of ₹250 or more. Cashback is payable only after the referred order is delivered. If you are a normal referrer, your cashback unlocks after 3 people sign up with your code and at least 1 of them makes a purchase. Self-referrals do not qualify. We pay cashback manually by UPI after we verify that you are eligible.
6. Privacy
We collect your name, phone number, and delivery address only to process and deliver your orders and to run the referral program. We verify your phone number with a one-time SMS code. We do not sell your data. You pay inside your own UPI app, so we never see or store your card or bank details. To request a correction or deletion of your data, please contact us.
7. Contact & grievances
For any question, complaint, or request, reach us at averon.blooms@gmail.com or on WhatsApp at +91 6282649391. We aim to respond within a reasonable time.
These policies may be updated as Averon grows; the latest version is always on this page.